Refund and Returns Policy

1. What is your refund policy for purchases made on the website?

We offer a 30-day refund policy for eligible items. Please read the details below to understand our guidelines.

2. Can I get a full refund if I am not satisfied with my clothing?

Yes, we offer full refunds for eligible items that are returned within 30 days of purchase and meet our refund criteria.

3. What are the conditions for obtaining a refund?

To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Tags and labels should still be attached.

4. Do I need to provide a reason for requesting a refund?

No, you do not need to provide a reason for your refund request. However, any feedback you provide is greatly appreciated and helps us improve our products and services.

5. How long does it take to process a refund?

Once we receive the returned item, it usually takes 5-7 business days to process the refund. The refunded amount will be credited back to your original payment method.

6. Are there any items that are not eligible for a refund?

Unfortunately, we cannot accept returns or issue refunds for items that are marked as final sale or are classified as intimate apparel due to hygiene reasons.

7. Do I need to pay for return shipping?

If you are returning an item for a refund, you will be responsible for any return shipping costs unless the item received was damaged or defective.

8. What if I receive a damaged or defective clothing?

If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will assist you in resolving the issue promptly.

9. Can I exchange an item instead of requesting a refund?

Yes, we offer exchanges for eligible items. You can contact our customer support team to initiate an exchange process.

10. Can I request a refund if I accidentally ordered the wrong size or color?

Yes, you can request a refund for such cases. However, please note that the item must still meet our refund criteria (unused, undamaged, and in original packaging).

11. Do you provide prepaid return labels for refunds?

At this time, we do not provide prepaid return labels. You will need to arrange and pay for the return shipping yourself.

12. Can I return an item purchased during a promotional sale?

Yes, items purchased during promotional sales are eligible for a refund as long as they meet our refund criteria and are returned within 30 days of purchase.

13. Can I return or exchange online purchases at your physical store?

No, online purchases cannot be returned or exchanged at our physical store. Please follow our online refund process.

14. What if my refund is late or missing?

If you haven’t received your refund within the expected timeframe, please contact our customer support team with your order details. We will assist you in resolving the issue.

15. How do I initiate a refund?

To initiate a refund, please contact our customer support team via email at faqs@freeduniya.com or by using the contact form on our website. Provide your order details and reason for the refund, and we will guide you through the process.

Contact us

Tel: (+44)7577146559

Email:faqs@freeduniya.com

Address:414 Bury St W London N9 9JU, UK

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